Questions to Ask in the Job Interview - How to Nail Your Job Interview
Recommended Answer:
I've recently been hired as a call centre agent.
The things they were looking for were
- Computer typing speed, words per minute.
- Maths/English qualifications
- Ability to verbally communicate well
- Attention to detail
- High motivation for customer service
- Good team-working skills
The questions they asked were
- Name a time when you have dealt with a complaint
- Name a time when you have provided a good level of customer service
- Name an occasion where you have worked in a team
- Name a time when you have had to work to a deadline
Really don'r worry. These types of interviews are very common and are good as they allow you to think of prospective answers before the question is even asked.
Hope this helps. Sarah
Top 6 Tips For Giving a Great Job Interview and Getting a Job
- Call center consultant knowledge requirements will vary depending on the company, product and scope of the job. However typical knowledge requirements for call center work include:
Typing/keyboard (usually over 30 wpm)
basic computer and technological knowledge
knowledge of relevant software applications
numeric, oral and written language applications
administrative procedures and information processing
customer relationship principles and practices
Questions around the knowledge requirements can be answered by reviewing your resume as it refers directly to your qualifications, training and work experience. Prepare for call center interview questions that explore your relevant training and work task experiences relating to the specific knowledge requirements listed.
Examples include:
"What are your computer skills and what software applications have your used?"
"What size was the customer database you dealt with?"
"How many calls did you take/make in an average day?"
"What was the average length of each call?"
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