I have a job interview for a customer service role tomorrow and was wondering if anyone knew what kind of things they would be looking for in someone and what questions are likely to come up in the interview. i've never worked in this kind of role before, my previous experience is completely different in the fact that i was a production coordinator in a factory type of environment.
Thank you for looking.
First Job Interview After Graduating - How to Prepare Even If You've NEVER Had a Job! (Part One)
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Wherever you have a job interview, the basics will always be asked like..
1. Tell me about yourself.
Keep the answer job or skill related.
2. Why did you leave your last job?
Never refer to a major problem with management or say undesirable things about your supervisors, co-workers or the organization. Keep smiling and talk about leaving for a positive reason such as an opportunity, or a chance to do something better.
3. What is your weakness?
Always try to give a positive answer. For example, "It takes me a long time to get ready in the morning, so I set my alarm two hours ahead of my time in for work."
4. What are your strengths?
Sell yourself. Say how you can be a desirable employee for the company.
5. Why should we hire you?
This is your chance to show why working for the company is important to you and why you think you will fit in. Don't mention other applicants for comparison.
6. Are you a team player?
The answer should always be a yes then cite examples. You may mention situations where you were part of a group or organization, and the activities you've had that show you worked well with them.
7.Tell me about your ability to work under pressure.
You may say that you thrive under certain types of pressure. Give an example that relates to the type of position applied for.
8. How do you see yourself five years from now?
If you answer that you have not thought about it or you have no plans yet, the interviewer could conclude you have no vision and goals. Say something that is achievable but not too low as this could imply you lack initiative. It should be consistent with the objective on your resume and the skills you mentioned you have.
9. What are your expectations from this job/company?
You will be able to answer this question well through company research and self-assessment. Think as if you are already part of the company. You may say something like, "I expect challenging tasks."
10. Do you have any questions for me?
Always prepare questions, but those that are not answered in the company's website or those you have not discussed. Asking questions shows you are interested to know more about the company or the job.
How to Improve Your Job Interview Skills
- they are going to evaluate the quality voice. during the interview, try to maintain the tone of your voice. you will be answering phone most of time, so a good voice is desirable. try to be very articulate. they are going to ask how you handle stress in work and everyday life.Know something about the company and its background . Try knowing the job description of the position you are aiming at so that you will have an idea about the job post--- in case they will ask you questions about it. You can try this site for more help and info about job description. Just search bestjobdescriptions on the net. good luck
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Thank you
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